Last updated: 1 October 2026

Restore Rophe is a brand of Communicate Now Pty Ltd.

We want you to be happy with your Restore Rophe purchase. This policy explains how returns, refunds and exchanges are handled for products purchased directly from Restore Rophe.

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

Change-of-Mind Returns

If you change your mind about a purchase, you may contact us within 30 days of receiving your order to request a return.

To be eligible for a change-of-mind return, the product must:

be unused and unopened

be in its original condition and packaging

be suitable for resale

be accompanied by proof of purchase.

For health, hygiene and safety reasons, some products may not be eligible for change-of-mind returns once opened or used.

Please contact us before returning an item so we can provide return instructions.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, is not as described, or you receive an incorrect product, please contact us as soon as reasonably possible at [email protected].

Please include your order details and, where helpful, photographs showing the issue.

We will work with you to determine an appropriate remedy in accordance with your rights under the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.

Refunds

Once an eligible return has been received and inspected, we will let you know the outcome.

Where a refund is due, it will generally be returned to your original payment method.

Please allow reasonable processing time for the refund to appear in your account. Processing times can vary depending on your bank or payment provider.

If we have confirmed that a refund has been processed but you have not received it after a reasonable period, please contact your bank or payment provider first.

If you still require assistance, contact us at [email protected].

Exchanges

If you receive an item that is damaged, faulty or incorrect and an exchange is appropriate, please contact us before returning the product.

Where possible, we will arrange a replacement of the same product. If the product is unavailable, we will discuss the available options with you.

Sale Items

Sale or discounted items may be eligible for a remedy where required under the Australian Consumer Law.

Change-of-mind returns for sale or clearance products may be restricted and will be identified at the time of purchase where applicable.

Return Shipping

Please contact us before sending a return so that we can confirm the appropriate return process.

Approved returns may be sent to:

Restore Rophe
PO Box 91
Hallam VIC 3803
Australia

For approved change-of-mind returns, the customer is generally responsible for return postage costs.

Where a product is faulty, damaged, incorrect or otherwise covered by rights under the Australian Consumer Law, return or shipping costs will be handled in accordance with applicable consumer guarantees.

We recommend using a trackable postage service when returning products, particularly for higher-value items.

Products Requiring Special Consideration

Some Restore Rophe products may include herbal, personal-care, health-related or other products for which hygiene, safety or product-integrity considerations apply.

For this reason, particular products may have additional return conditions where appropriate. Any such conditions will be clearly communicated with the product, at the time of purchase, or as part of the return process.

These conditions do not limit any rights you may have under the Australian Consumer Law.

Need Help?

If you have questions about a purchase, return, refund or exchange, please contact:

Restore Rophe
A brand of Communicate Now Pty Ltd
[email protected]